Reference

Your Account Rights and Our Obligations

These terms and conditions govern your use of angka hongkong and form a binding agreement between you and us the moment you open an account.

Akun pengguna terverifikasiPembayaran: DANA, OVO, GoPay, QRISKetentuan penarikan danaHak dan kewajiban penggunaKebijakan penutupan akun
angka hongkong Your Account Rights and Our Obligations
HUBUNGI TIM KAMI

Reach Us When These Terms Need Clarifying

If any clause in these terms is unclear or if you believe your account has been affected by an error in applying our policy, our support team is available to help you resolve it directly. You can reach us 24 hours a day, 7 days a week — including from Makassar — through the following channels.

Team online

Live Chat

Start a live chat session from inside your account dashboard at any hour. Our team responds within 2 minutes on average and can pull your account terms record directly during the conversation.

Email Dukungan

Send a detailed query to our support email and expect a written response within 4 hours. Email is the preferred channel for formal disputes or requests to amend account data under these terms.

Pusat Bantuan

Browse the Help Centre inside your account for a structured breakdown of every clause in these terms, including how withdrawal verification works and what triggers an account review under our policy.

KEAMANAN DAN KEPERCAYAAN

How We Handle Your Data and Account Security

Our obligation to you extends beyond the lobby — it covers how we store your personal information, how long we retain transaction records, and the exact steps we take when your account…

Penyimpanan Data

We store your account data on encrypted servers and never share it with third parties outside of what is required by our terms and applicable local regulation. Retention periods vary by data type and are disclosed in full in our Privacy section.

Kebijakan Cookie

We use session and analytics cookies to maintain your login state and improve how the platform performs for your account. You can manage cookie preferences through your browser settings at any time without affecting your core account access.

Keamanan Akun

Two-step verification is available for all accounts and we strongly encourage you to activate it. If we detect unusual login activity, your account will be flagged and you will receive a notification to your registered email within 15 minutes.

Retensi Transaksi

All transaction records — including DANA, OVO, GoPay and QRIS deposits and withdrawals — are retained for a minimum of 12 months and are accessible to you through the account history panel in your dashboard.

Perubahan Ketentuan

When we update these terms, we notify you via your registered email at least 7 days before changes take effect. Continuing to use your account after that date counts as acceptance of the revised terms under our policy.

Permintaan Penghapusan Data

You may request deletion of your personal data by contacting our support team via email. We process confirmed requests within 30 days and will send a written confirmation once the deletion is complete, in line with our data terms.

Common Questions About These Terms

Below you will find answers to the questions we hear most often when you are reviewing our terms and conditions. If your specific question is not covered here, reach us via live chat or email and a member of our team will respond with the relevant clause reference.

These terms take effect the moment you complete account registration. By proceeding past the registration step, you confirm you have read and agreed to every clause, including those covering payments via DANA, OVO, GoPay and QRIS.

No. We are required under our own policy to notify you at least 7 days before any amendment takes effect. The notice is sent to your registered email address, and the updated version is published in the Terms section of your account dashboard.

Depending on the nature of the breach, we may issue a warning, restrict specific account features or close the account entirely. We will communicate the action taken and the clause breached through your registered contact details before any restriction is applied.

Your ability to access certain features depends on local law. We apply the same account terms across Indonesia but some services or payment methods may be limited in specific regions where local law requires it — this is stated clearly in your account settings.

Send a request via email to our support team and we will provide a full written copy of the current terms within 24 hours. This copy will include the version date and all clause references relevant to your account type.

You have the right to raise a formal dispute through our email support channel. Include your account ID, the relevant clause and a description of the issue. Our team will respond with a written assessment within 48 hours of receiving your submission.

We retain account and transaction data for a minimum of 12 months after account closure, in line with the retention policy set out in these terms. After that period, you may request full deletion of your personal data by contacting support via email.