Your Account and Data Questions Answered
Your account remains active and your balance is safe. We keep your profile and transaction history on file indefinitely. If you want to close your account permanently, contact support and we'll process the closure and retain your records for seven years as required.
Yes. Open your account dashboard, go to History, and select Export. You'll receive a file containing all deposits, withdrawals, game sessions and results. This data is yours to keep and verify whenever you need it.
We encrypt all payment data during transfer and work directly with each payment operator to settle transactions. Your payment credentials are never stored on our servers. Each deposit and withdrawal is logged with a timestamp and verification code for your records.
You can log in from any device using your email and password. If we detect unusual login attempts from new locations, we'll send you a verification email. You can change your password anytime in your account settings for added security.
Email our support team immediately with your account ID and a description of the unusual activity. We'll freeze your account, verify your identity, and help you regain control. Response times are typically under two hours during business hours.
We use cookies to keep you logged in and to detect fraud patterns. Non-essential cookies can be disabled in your browser settings. Essential cookies for login and security will remain active. Your gameplay experience works fully with cookies disabled.
Send a data request or deletion request to our email support with your account ID and full name. Include specific details about what data you're requesting. We'll respond within 14 business days with your data or confirmation of deletion where local law permits.
